Awareness Error
The process of getting everyone aboard the plane is meant to ensure that people are where they need to be. They were checked in and their luggage was being loaded, they should have been checked into their seats and yet the whole crew onboard somehow missed them all.
Supposed To Be Fun
Jack Gray and his partner decided to use EasyJet to take them and their little 5-year-old, Oliver, to Disneyland. Even though they checked in 3 hours before their flight, they still missed it because of a queueing issue.