In Response
“In order to benefit from lower costs, we have all had to toughen up to deal with the vicissitudes and occasional indignities of the low-cost carriers. However, when my 88-year-old mother is treated by easyJet in such a thoughtless and unintelligent way, it shows that they care for old and vulnerable people who have been washed away in the cost-cutting.” Ms. Burton’s son, Hugh, was quoted saying.
In Response
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Apologies
He continued, stating: “This needs to be addressed by their chief executive, as it cuts to the core of the values at the heart of the organization.” A representative of EasyJet apologized adding, “they understand how difficult this will have been for her.”
Apologies
